Having a property management answering service in place is a good way to ensure that your tenants have the help they need when they need it. These services can help manage tenant emergencies, provide information to residents, and even help with tenant retention. Not only can these services protect tenants, they can also help you save on time and money.
Property managers are busy people, and often do not have the time to deal with everything that comes their way. In addition to managing tenants, they also need to deal with a variety of other duties, including collecting dues, scheduling site tours, and showing available units. A good property management answering service can help you make sure that your tenants are kept informed of changes to policies and procedures. They can also provide reminders about pet waste, parking issues, and upcoming events.
An answering service can also help increase the number of leads that this website you receive from potential tenants. A good answering service will provide your tenants with a professional, warm, and courteous experience. In addition to that, a good answering service will follow protocols to handle emergency calls. A good answering service will have the equipment and the personnel to handle calls outside of office hours, and can even provide after-hours coverage.
A good property management answering service should also provide professional training to their staff. These professionals should be trained in answering all types of phone calls, including emergency calls. They should also be able to identify which calls are important and which are not. They should be able to screen and record calls to ensure that calls are properly recorded.
Having an answering service in place for your property management company can increase customer satisfaction, save you money, and give you the opportunity to improve your business’ bottom line. This type of service can provide you with a team of virtual receptionists, who are trained to answer calls professionally, schedule appointments, and capture leads. They can also provide you with crystal clear unlimited nationwide calling for just $39.
A good property management answering service will also have a 24-hour hotline, which is great for answering calls when your staff is not available. Having a call center that can handle routine calls as well as emergency calls can save your business a lot of time and money. They can also handle leasing inquiries that occur outside of office hours. This is important, since leasing inquiries can occur at any time of day, and it is not always convenient for tenants to wait around for a callback.
The best property management answering service can help you handle routine calls, emergencies, and overflow calls. These calls may include tenant complaints, maintenance requests, and leasing inquiries. The most important thing to consider is to ensure that your answering service is well established and well-trained. You want to work with a company that is established, experienced, and has a proven track record of handling customer calls.
Intercon Messaging Inc.
6226 50 Ave
Drayton Valley, AB